Folks using Benton Area Transit, or BAT, for regular bus services, or special transportation needs for seniors and disabled, will be seeing some upgrades.
One of the standout features of the county’s modernization effort will the introduction of a user-friendly phone app. It’s all part of changeover to a new dispatch system.
“With this optional app, passengers now have the power to schedule their own rides, giving them greater flexibility and control over their transportation needs,” said Benton County Public Works Director Gary Stockhoff.
BAT’s dispatch office will continue to be accessible via phone at 541-766-6700, which will be providing the same service as before, but they want to try the new, they be in for a treat.
In addition to the new app and traditional phone booking, passengers can now expect helpful reminder calls leading up to their scheduled rides. These reminders can easily be customized to fit individual preferences, with the option to switch to text messages or opt out of reminders entirely.
The transition to the new dispatch software is set to take place toward the end of this month, September 2023. In a release, the county said that during this period, BAT services will remain unchanged, and that they are dedicated dedicated to ensuring a seamless shift for its passengers.
The county also wants to emphasize that they are welcoming passengers to contact the staff at BAT with any questions or concerns.
“Benton Area Transit is excited to usher in this new era of convenience and accessibility for its passengers. We look forward to continuing to serve the Benton County community with enhanced services and a modernized approach to transportation,” Stockhoff said.
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